• Kelly Lambert, Tsz Kwan Lau, Sarah Davison, Holly Mitchell, Alex Harman, and Mandy Carrie.
• School of Medicine, Faculty of Science, Medicine and Health, University of Wollongong, Wollongong, New South Wales, 2522, Australia. Electronic address: klambert@uow.edu.au.
• Patient Educ Couns. 2020 Aug 1; 103 (8): 1645-1649.

ObjectiveEffective communication is fundamental to helping patients change behaviour. Few studies have operationalised how to quantify and improve the patient centeredness of communication during the dietitian outpatient consultation. We sought to evaluate the impact of a renal diet question prompt sheet (QPS) on patient centeredness (PC) in dietitian outpatient clinics and describe the impact of a renal diet QPS on the volume and pattern of communication between dietitians (n = 4) and patients/carers (n = 24, n = 11).MethodsThe Roter Interaction Analysis System was used to compute a PC index, the volume communication (number of questions and utterances) and categorise dietitian communication.ResultsThe QPS was associated with significant improvements in the PC of communication (p = 0.004 and p = 0.001), without increasing the volume of communication. The QPS was also associated with an increase in the total number of questions asked (p < 0.0001) especially from patients (p = 0.0009); and an increase in the volume of communication devoted to education and counselling (p < 0.0001).ConclusionsThis study describes a promising intervention to increase the patient centeredness of dietetic consultations in an outpatient setting.Practice ImplicationsWhilst simple in design, the use of a QPS had a large effect on how patients and carers interact with the dietitian in the outpatient setting.Copyright © 2020 Elsevier B.V. All rights reserved.

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