• Joanne E Jordan, Rachelle Buchbinder, and Richard H Osborne.
• Centre for Rheumatic Diseases, Department of Medicine, The Royal Melbourne Hospital, The University of Melbourne; Grattan Street, Parkville Victoria, Australia. j.jordan2@pgrad.unimelb.edu.au
• Patient Educ Couns. 2010 Apr 1; 79 (1): 36-42.

ObjectiveA person's health literacy, i.e., their ability to seek, understand and use health information, is a critical determinant of whether they are able to actively participate in their healthcare. The objective of this study was to conceptualise health literacy from the patient perspective.MethodsUsing comprehensive qualitative methods 48 individuals were interviewed across three distinct groups in Australia: those with a chronic condition, the general community and individuals who had recently presented to a metropolitan public hospital emergency department. Purposeful sampling was employed to ensure a range of experiences was captured.ResultsSeven key abilities were identified: knowing when to seek health information; knowing where to seek health information; verbal communication skills; assertiveness; literacy skills; capacity to process and retain information; application skills.ConclusionThis study identifies key abilities patients identified as critical to seek, understand and utilise information in the healthcare setting. These abilities are not reflected in existing measures for health literacy. Future measures of health literacy could consider incorporating abilities identified in this study and may provide guidance in developing health interventions to assist patients to participate effectively in their health.Practice ImplicationsMore comprehensive measures to assess patient's health literacy are needed.2009 Elsevier Ireland Ltd. All rights reserved.

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