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- C R McConnell.
- Genesee Hospital, Rochester, NY, USA.
- Health Care Superv. 1995 Sep 1; 14 (1): 69-79.
AbstractDelegation--or empowerment--represents the essence of the supervisory task: getting things done through people. The terms are no different from each other; empowerment is simply delegation done properly. The process still fails for the same old reasons, and failure still causes the same kinds of problems. Delegation or empowerment involves authority; it is authority that is delegated, not responsibility, as commonly claimed. Under either name it is an imperfect process requiring subjective judgments and chronic risk. Although either label is acceptable--the few differences between delegation and empowerment are semantic only--the significant constant that must be present is a sense of task ownership on the part of the empowered employee.
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