• Migbaru Endawoke, Girma Alem, Henok Mulugeta, Bantalem Tilaye Atinafu, Fetene Nigussie, Addisu Simachew, Atirsaw Shimekaw, and Melese Abiye.
• Department of Nursing, Dilla University College of Health Science and Medicine, Addis Ababa, Dilla, Ethiopia.
• Patient Prefer Adher. 2021 Jan 1; 15: 2783-2791.

BackgroundPatient satisfaction is a critical patient-focused indicator of the general quality of patient care and health care. There was only one previous study conducted to assess patient satisfaction with physiotherapy services in Ethiopia.ObjectiveThis study aimed to assess patients' satisfaction and associated factors towards physiotherapy services in North West Ethiopia.MethodsAn institution-based cross-sectional study was conducted. Using consecutive sampling method, 393 samples were collected. The collected data were cleaned, coded, entered into Epi-Data version 4.2 and exported to SPSS version 25 for analysis. The binary logistic regression model was fitted and p-value less than 0.25 was used to select significant variables for multivariate analysis. Results were presented in frequency distribution tables and graphs.ResultsOverall 201 (51.1%) of the respondents were satisfied. The odds of physiotherapy service satisfaction at age greater than 55 years old were OR 1.78 (95% CI: 1.02-3.09) times higher than the age less than or equal to 55 years old. The odds of physiotherapy service satisfaction of married respondents were OR 1.75 (95% CI: 1.05-2.90) times higher than for single patients and the odds of satisfaction of having a good feeling about physiotherapy service was OR 3.76 (95% CI: 1.46-9.70) times higher than their counterparts.ConclusionAlmost half of the respondents were satisfied with the physiotherapy service. Age, marital status, history of having information about physiotherapy and feelings about the physiotherapy service were significant variables affecting patient's satisfaction in the physiotherapy service.© 2021 Endawoke et al.

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