• Medical care · Feb 2011

    Changes in performance after implementation of a multifaceted electronic-health-record-based quality improvement system.

    • Stephen D Persell, Darren Kaiser, Nancy C Dolan, Beth Andrews, Sue Levi, Janardan Khandekar, Thomas Gavagan, Jason A Thompson, Elisha M Friesema, and David W Baker.
    • Division of General Internal Medicine, Feinberg School of Medicine, Institute for Healthcare Studies, Northwestern University, Chicago, IL 60611, USA. spersell@nmff.org
    • Med Care. 2011 Feb 1;49(2):117-25.

    BackgroundElectronic health record (EHR) systems have the potential to revolutionize quality improvement (QI) methods by enhancing quality measurement and integrating multiple proven QI strategies.ObjectivesTo implement and evaluate a multifaceted QI intervention using EHR tools to improve quality measurement (including capture of contraindications and patient refusals), make point-of-care reminders more accurate, and provide more valid and responsive clinician feedback (including lists of patients not receiving essential medications) for 16 chronic disease and preventive service measures.DesignTime series analysis at a large internal medicine practice using a commercial EHR.SubjectsAll adult patients eligible for each measure (range approximately 100-7500).MeasuresThe proportion of eligible patients who satisfied each measure after removing those with exceptions from the denominator.ResultsDuring the year before the intervention, performance improved significantly for 8 measures. During the year after the intervention, performance improved significantly for 14 measures. For 9 measures, the primary outcome improved more rapidly during the intervention year than during the previous year (P < 0.001 for 8 measures, P = 0.02 for 1). Four other measures improved at rates that were not significantly different from the previous year. Improvements resulted from increases in patients receiving the service, documentation of exceptions, or a combination of both. For 5 drug-prescribing measures, more than half of physicians achieved 100% performance.ConclusionsImplementation of a multifaceted QI intervention using EHR tools to improve quality measurement and the accuracy and timeliness of clinician feedback improved performance and/or accelerated the rate of improvement for multiple measures simultaneously.

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