• Siew-Mooi Ching, Ai Theng Cheong, Anne Yee, Ramayah Thurasamy, Poh Ying Lim, Irmi Ismail Zarina, Kai Wei Lee, Sri Wahyu Taher, and Vasudevan Ramachandran.
• Department of Family Medicine, Faculty of Medicine and Health Sciences, Universiti Putra Malaysia, 43400, Selangor, Serdang, Malaysia. sm_ching@upm.edu.my.
• Ir J Med Sci. 2024 Apr 1; 193 (2): 851863851-863.

BackgroundThis study aimed to assess the determinants of burnout among healthcare providers in the primary care setting.MethodsA web-based cross-sectional study was conducted among 1280 healthcare providers aged 18 years and older from 30 primary care clinics in Selangor, Malaysia. In this study, the Copenhagen Burnout Inventory was used to assess burnout. The results were analyzed using multiple logistic regression.ResultsThe prevalence of personal burnout was 41.7%, followed by work-related burnout (32.2%) and client-related burnout (14.5%). The determinants for personal burnout in this study were younger age, being a doctor, higher COVID-19 exposure risk, do not know where to seek help, inability to handle stress, poorer sleep quality score, higher total COVID-19 fear score, higher total stress score, and lower total BRS score. The determinants of work-related burnout were younger age, being a doctor, longer years of working, higher COVID-19 exposure risk, do not know where to seek help, lower altruistic score, poorer sleep quality score, higher total stress score, and lower total brief resilience score (BRS) score. The determinants of client-related burnout were doctor, single/divorced, more than one attachment site, and higher satisfaction toward the infection control, inability to handle stress, higher total depression score, and lower total BRS score.ConclusionEvery fourth out of ten suffered from personal burnout, one-third from work-related burnout, and one-seventh from client-related burnout among healthcare providers during the COVID-19 pandemic. Healthcare systems must take care of healthcare workers' physical and emotional depletion, reducing the risk of burnout.© 2023. The Author(s), under exclusive licence to Royal Academy of Medicine in Ireland.

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