• Nan Tracy Zheng and Helena Temkin-Greener.
• Department of Community and Preventive Medicine, University of Rochester School of Medicine and Dentistry, Rochester, NY 14642, USA. Nan_Zheng@urmc.rochester.edu
• J Am Med Dir Assoc. 2010 Sep 1;11(7):494-9.

ObjectiveStaff communication has been shown to influence overall nursing home (NH) performance. However, no empirical studies have focused specifically on the impact of CNA communication on end-of-life (EOL) care processes. This study examines the relationship between CNA communication and nursing home performance in EOL care processes.DesignSecondary data analysis of 2 NH surveys conducted in 2006-2007.SettingOne hundred seven nursing homes in New York State.ParticipantsParticipants were 2636 CNAs and 107 directors of nursing (DON).MeasurementsThe measures of EOL care processes-EOL assessment and care delivery (5-point Likert scale scores)-were obtained from survey responses provided by 107 DONs. The measure of CNA communication was derived from survey responses obtained from 2636 CNAs. Other independent variables included staff education, hospice use intensity, staffing ratio, staff-resident ethnic overlap index, facility religious affiliation, and ownership.MethodsThe reliability and validity of the measures of EOL care processes and CNA communication were tested in the current study sample. Multivariate linear regression models with probability weights were used. The analysis was conducted at the facility level.ResultsWe found better CNA communication to be significantly associated with better EOL assessment (P = .043) and care delivery (P = .098). Two potentially modifiable factors-staff education and hospice use intensity-were associated with NHs' performance in EOL care processes. Facilities with greater ethnic overlap between staff and residents demonstrated better EOL assessment (P = .051) and care delivery scores (P = .029).ConclusionBetter CNA communication was associated with better performance in EOL care processes. Our findings provide specific insights for NH leaders striving to improve EOL care processes and ultimately the quality of care for dying residents.Copyright 2010 American Medical Directors Association. Published by Elsevier Inc. All rights reserved.

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