• Carlos Acevedo-Rodríguez, Marcelo Gaete-Fernández, Cristián Gómez-Correa, and Sonia Cerda-Díaz.
• Carrera de Psicología, Facultad de Ciencias de la Salud, Universidad Arturo Prat, Iquique, Chile.
• Rev Med Chil. 2023 Aug 1; 151 (8): 963970963-970.

BackgroundThe study presents comprehensive profiles of Primary Health Care Centers of the Alto Hospicio Commune users.ObjectiveTo characterize users registered in the Health Centers of Alto Hospicio Commune from a comprehensive perspective, including satisfaction indicators and knowledge about the Comprehensive Family and Community Health Care Model (MAIS).MethodsA questionnaire of 8 dimensions and 73 items was designed and applied in 4 Primary Health Care Centers in the commune. Four simple random samplings were applied. In total, 1,124 users were surveyed. The confidence and significance levels were between 95%-93% and 5%-7%, respectively.ResultsThe user profile highlights the diversity in each Health Care Center and reveals general problems such as the lack of information regarding the family care model and services provided by the Health Care Centers and the difficulty of facing mental health situations in the context of the COVID-19 pandemic.ConclusionsThose Health Centers that provide more information about MAIS show better indicators regarding knowledge of health services and user satisfaction. The changes in public health policies and the implementation of the Comprehensive Family and Community Health Care Model require clarifying user profiles according to the characteristics of each health center, its population, and the territory, as well as sharing best practices between health centers.

23 keywords...

hide…