• Eesha Yaqoob, Nimirta Sahitia, Abbas ZaidiDuaDBSPH Scholar, Research Associate- Violence, Injury Prevention & Disability Unit, Health Services Academy, Islamabad, Pakistan., Shiza Aftab, Fatima Sajid, Ali KhanShahzadSVice Chancellor/Professor, Health Services Academy, Ministry of National Health Services Regulations and Coordination, Government of Pakistan, Islamabad, Pakistan., Bipin Chaurasia, and Saad Javed.
• Assistant Professor/Director-Violence, Injury Prevention & Disability Unit, Health Services Academy, Ministry of National Health Services Regulations and Coordination, Government of Pakistan, Islamabad, Pakistan.
• World Neurosurg. 2024 Oct 25.

BackgroundThis study explores the vital elements of patient satisfaction in hospital settings, with an emphasis on the aspects of service quality and patient-hospital interaction. It looks at how patients perceive several aspects of service quality, such as assurance, tangibility, empathy, responsiveness, and consistency.MethodologyA descriptive cross-sectional study was conducted among 80 Neurosurgery in-patients at the Pakistan Institute of Medical Sciences (PIMS), using convenience sampling. Data collection was done after obtaining consent from each patient. A self-administered questionnaire was used to collect demographic data, and patient satisfaction with the outpatient clinic experience. Data were entered and analyzed in Statistical Package for the Social Sciences, version 25. A chi-square test was used to examine associations between outcome variables and factors related to patient satisfaction.ResultsThe majority of the patients were males, 46 (57.5%). The mean age of the patients was 48.73 ± 18.428 years. The waiting time at the hospital also varies, with 77.5% of patients experiencing 0-hour wait time, and the mean waiting time being 38.44 minutes. A positive correlation was found between the following variables: travel time in minutes (χ2 = 0.012, p > 0.05) ; gender (χ2 = 0.037, p < 0.05) ; and the number of hospital visits per month (χ2 = 0.016, p > 0.05) and patient interaction in a health care setting.ConclusionThe study emphasizes the value of excellent patient-hospital interactions and the importance of communication, empathy, and trust-building in promoting these outcomes.Copyright © 2024 Elsevier Inc. All rights reserved.

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