• Toby Freeman, Tahnia Edwards, Fran Baum, Angela Lawless, Gwyn Jolley, Sara Javanparast, and Theresa Francis.
• Southgate Institute for Health, Society, and Equity, Flinders University, South Australia.
• Aust N Z J Public Health. 2014 Aug 1;38(4):355-61.

ObjectiveThere is little literature on health-service-level strategies for culturally respectful care to Aboriginal and Torres Strait Islander Australians. We conducted two case studies, which involved one Aboriginal community controlled health care service and one state government-managed primary health care service, to examine cultural respect strategies, client experiences and barriers to cultural respect.MethodsData were drawn from 22 interviews with staff from both services and four community assessment workshops, with a total of 21 clients.ResultsStaff and clients at both services reported positive appraisals of the achievement of cultural respects. Strategies included: being grounded in a social view of health, including advocacy and addressing social determinants; employing Aboriginal staff; creating a welcoming service; supporting access through transport, outreach, and walk-in centres; and integrating cultural protocol. Barriers included: communication difficulties; racism and discrimination; and externally developed programs.ConclusionsService-level strategies were necessary to achieving cultural respect. These strategies have the potential to improve Aboriginal and Torres Strait Islander health and wellbeing.ImplicationsPrimary health care's social determinants of health mandate, the community controlled model, and the development of the Aboriginal and Torres Strait Islander health workforce need to be supported to ensure a culturally respectful health system.© 2014 Public Health Association of Australia.

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