• Health Care Manage Rev · Jan 1992

    The urgency of care need and patient satisfaction at a hospital emergency department.

    • H Hansagi, B Carlsson, and B Brismar.
    • Department of Community Medicine, Huddinge University Hospital, Sweden.
    • Health Care Manage Rev. 1992 Jan 1;17(2):71-5.

    AbstractSatisfaction with the treatment and service at a hospital emergency department (ED) in a Swedish suburban area was generally high according to a questionnaire carried out among 758 patients with a 75 percent response rate. Satisfaction with the ED, however, was significantly lower among patients who were triaged nonurgent than among the immediate and urgent triage patients. This was especially true for younger patients.

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