Health care management review
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Health Care Manage Rev · Jan 1992
The urgency of care need and patient satisfaction at a hospital emergency department.
Satisfaction with the treatment and service at a hospital emergency department (ED) in a Swedish suburban area was generally high according to a questionnaire carried out among 758 patients with a 75 percent response rate. Satisfaction with the ED, however, was significantly lower among patients who were triaged nonurgent than among the immediate and urgent triage patients. This was especially true for younger patients.
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Health Care Manage Rev · Jan 1992
Executive leadership, community action, and the habits of health care politics.
Health care executives must lead the way to the comeback of "voluntarism" in their field. This will require having four key political habits: (1) acting out of a sense of civic responsibility, (2) avoiding the dangers of faction and "magic bullets", (3) building alliances by a process of conferring with other relevant leaders and groups, and (4) participating in community activism, i.e., acting on, not reacting to, local problems and pressures.