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- S M Shortell, D M Rousseau, R R Gillies, K J Devers, and T L Simons.
- Department of Hospital and Health Services Management, J.L. Kellogg Graduate School of Management, Northwestern University, Evanston, IL 60208-2007.
- Med Care. 1991 Aug 1; 29 (8): 709-26.
AbstractHealth Services Research has a growing need for reliable and valid measures of managerial practices and organizational processes. A national study of 42 intensive care units involving over 1,700 respondents provides evidence for the reliability and validity of a comprehensive set of measures related to leadership, organizational culture, communication, coordination, problem solving-conflict management and team cohesiveness. The data also support the appropriateness of aggregating individual respondent data to the unit level. Implications for further research are discussed.
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