• Int J Qual Health Care · Aug 2009

    Validation of a French hospitalized patients' satisfaction questionnaire: the QSH-45.

    • Stéphanie Antoniotti, Karine Baumstarck-Barrau, Marie-Claude Siméoni, Christophe Sapin, José Labarère, Laurent Gerbaud, Laurent Boyer, Cyril Colin, Patrice François, and Pascal Auquier.
    • Department of Public Health, University Hospital, Assistance Publique Hôpitaux de Marseille, France.
    • Int J Qual Health Care. 2009 Aug 1; 21 (4): 243-52.

    ObjectiveTo develop a generic French self-administered instrument for measuring hospitalized patients' satisfaction based on the patient's point of view: the questionnaire for satisfaction of hospitalized (QSH) patients.DesignThe development was supervised by a steering committee and undertaken through three standard steps. Item generation was derived from 95 face-to-face interviews, performed in hospitalized patients and in patients scheduled to be admitted. The item reduction led to a 69-item questionnaire. The validation process was based on validity, reliability and some aspects of external validity.SettingMedical, surgical and obstetrical departments (n = 187) of public hospitals (n = 11) from different French regions (n = 3).ParticipantsEligible patients were adult subjects hospitalized for at least 24 h.Main Outcome MeasuresQSH, sociodemographic data, hospitalization department, visual analogue scales of satisfaction.ResultsThe final version of QSH contained 45 items describing 9 dimensions, leading to 2 composite scores (staff and structure index). The factor structure accounted for 71% of the total variance. Internal consistency was satisfactory (item-internal consistency over 0.40; Cronbach's alpha coefficients ranged from 0.76 to 0.96). The scalability was satisfactory with inlier-sensitive fit (INFIT) statistics inside an acceptable range. Scores of dimensions were strongly positively correlated with visual analogue scale scores (all P < 0.001). External validity showed statistical associations between QSH scores and age or department. Participation rate was 91%.ConclusionsThe availability of a reliable and valid French questionnaire concerning hospitalized patients' satisfaction, exclusively generated from patients' interviews, enables patient feedback to be incorporated in a continuous quality health-care improvement strategy.

      Pubmed     Free full text   Copy Citation     Plaintext  

      Add institutional full text...

    Notes

     
    Knowledge, pearl, summary or comment to share?
    300 characters remaining
    help        
    You can also include formatting, links, images and footnotes in your notes
    • Simple formatting can be added to notes, such as *italics*, _underline_ or **bold**.
    • Superscript can be denoted by <sup>text</sup> and subscript <sub>text</sub>.
    • Numbered or bulleted lists can be created using either numbered lines 1. 2. 3., hyphens - or asterisks *.
    • Links can be included with: [my link to pubmed](http://pubmed.com)
    • Images can be included with: ![alt text](https://bestmedicaljournal.com/study_graph.jpg "Image Title Text")
    • For footnotes use [^1](This is a footnote.) inline.
    • Or use an inline reference [^1] to refer to a longer footnote elseweher in the document [^1]: This is a long footnote..

    hide…