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- Catherine Foot and Beverley Fitzsimons.
- King's Fund.
- Nurs Manag (Harrow). 2011 Jun 1; 18 (3): 18-9.
AbstractThe NHS outcomes framework makes clear that the provision of a 'good experience' of care for patients, alongside clinical effectiveness and safety, is a central goal for the NHS. Developing a comprehensive strategy for measuring patient experience requires a decision about what should be measured and how. This article discusses current policy direction and its implications for practice, and sets out the fundamentals of measuring patient experience.
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