• Pediatric emergency care · Apr 1994

    Review

    Effective management of complaints in the emergency department.

    • J R Tucker and A E Kornberg.
    • Department of Pediatrics and Emergency Medicine, State University of New York, Buffalo.
    • Pediatr Emerg Care. 1994 Apr 1; 10 (2): 94-7.

    AbstractMany of the causes of complaints can be reduced but not completely eliminated. Appropriate attention through education and quality management keeps the department's attention focused on increasing patient satisfaction.

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