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Mayo Clinic proceedings · Feb 2003
ReviewTwo words to improve physician-patient communication: what else?
- Patricia A Barrier, James T C Li, and Norman M Jensen.
- Division of Preventive and Occupational Medicine and Internal Medicine, Mayo Clinic, Rochester, Minn 55905, USA. barrier.patricia@mayo.edu
- Mayo Clin. Proc. 2003 Feb 1; 78 (2): 211-4.
AbstractThe medical interview is the physician's initial and perhaps most important diagnostic procedure, but physicians vary in their abilities and skills in physician-patient communication. Information gathering, relationship building, and patient education are the 3 essential functions of the medical interview. A physician-centered interview using a biomedical model can impede disclosure of problems and concerns. A patient-centered approach can facilitate patient disclosure of problems and enhance physician-patient communication. This, in turn, can improve health outcomes, patient compliance, and patient satisfaction and may decrease malpractice claims. Physicians can improve their communication skills through continuing education and practice.
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