Medical care
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Randomized Controlled Trial Comparative Study Clinical Trial
Measuring patient expectations: does the instrument affect satisfaction or expectations?
Fulfillment of patients' expectations may influence health care utilization, affect patient satisfaction, and be used to indicate quality of care. Several different instruments have been used to measure expectations, yet little is known about how different assessment methods affect outcomes. ⋯ These different instruments elicit different numbers of expectations but do not affect patient satisfaction.