Patient education and counseling
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This study evaluated the use of a telephone triage system in an academic primary care clinic and its impact on communication, patient management and satisfaction. ⋯ In a primary care practice, the telephone can be a major source of communication for practitioners, office staff and patients. The creation of a "telephone clinic" which utilizes nurses and house staff physicians trained and dedicated to telephone communication directly with patients resulted in more efficient management and greater satisfaction for patients.
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Randomized Controlled Trial
Interrater reliability for the Four Habits Coding Scheme as part of a randomized controlled trial.
To describe the process for developing interrater reliability (IRR) for the Four Habits Coding Scheme (4HCS) for a heterogeneous material as part of a randomized controlled trial. ⋯ 4HCS may be used as an outcome measure for clinical communication skills in randomized controlled trials.
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To provide communication skills education to veterinary professionals in the practice setting and evaluate the training by measuring veterinarian communication pre- and post-intervention. ⋯ Practice-based communication training is novel to veterinary practice. As a case study, generalization of the findings are limited, however the findings support the efficacy of the communication intervention and enhanced utilization of veterinarian-client communication skills by these veterinarians.