European journal of public health
-
Eur J Public Health · Aug 2005
European patients' views on the responsiveness of health systems and healthcare providers.
Responsiveness to patients is now seen as a key characteristic of effective health systems. This study aimed to learn more about European people's views on the responsiveness of their country's health systems and healthcare providers. ⋯ The results suggest that many European patients want a more autonomous role in health care decision-making. Policy-makers and clinicians should consider how to narrow the gap between public expectations and patients' experience.