Journal of public health management and practice : JPHMP
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J Public Health Manag Pract · Mar 2011
CrowdED: crowding metrics and data visualization in the emergency department.
Emergency department (ED) crowding metrics were validated in our facility and a new technique of data visualization is proposed. ⋯ The demand value, ED Work Index, and patient reneging are valid measures of crowding in the studied ED, with staff workload rank being an easy, 1-question response. Data visualization may provide the site-specific crowding component analysis needed to guide quality improvement projects to reduce ED crowding and its impact on patient outcome measures.