Pharm World Sci
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Review
Instruments for measuring patient satisfaction with pharmacy services in the spanish language.
The purpose of this paper is to identify and evaluate instruments used to assess patient satisfaction with pharmacy services available in the Spanish language, and specifically those designed to assess pharmaceutical care provided in community pharmacies. ⋯ A comprehensive, reliable, and valid instrument for assessing patient satisfaction with pharmaceutical care in community pharmacies in the Spanish language is not yet available. The two published questionnaires that we have identified are a beginning, further research and development is needed.
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Evaluation of a computerized physician order entry in an Internal Medicine Department, with a unit-dose distribution system. ⋯ Computerized prescription order entry has demonstrated effectiveness in eliminating medication errors related to transcribing and patient identification. Nevertheless, medication errors related to prescription and monitoring still occur. The use of clinical decision support systems and pharmacist involvement is vital to achieve maximum medication safety and reduce medication error rates.
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One of the tools to evaluate quality of service is to measure satisfaction from services provided. This survey evaluates the quality of pharmacy services based on the satisfaction of nurses who require pharmacy services on the wards. When a nurse evaluates pharmacist services, an appropriate concept of their evaluation should be selected. Three different types of evaluation have been identified that could be applied to these services: performance evaluation (how convenient, reliable, and accessible is a service), disconfirmation of expectations (service experience that involves comparison between the service experience and expectation), and self- efficacy evaluation (extent to which a pharmacist service leads to nurse self-efficacy). ⋯ Analysis of the three tools of evaluation for pharmacy services by nurses showed that the performance evaluation was most favored, followed by disconfirmation of expectations and self-efficacy evaluation. Conceptualization of satisfaction, with tools as performance evaluation and disconfirmation of expectations is useful for those services that nurses have experience with and can relate to. For services with ambiguous or unfamiliar nature (e.g., professional self-evaluation due to pharmacist services), most nurses do not have the expertise to assess pharmacist performance. This survey provides for a better conceptual understanding of how nurses evaluate pharmacist services and how these evaluations should be measured.