Revista española de salud pública
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Rev. Esp. Salud Publica · Nov 2007
Comparative Study[Design and validation of a questionnaire of the hospital outpatient clinics in Madrid, Spain, 2006].
In order to improve the quality of health care it is necessary to know the point of view of the patients through satisfaction surveys. Satisfaction surveys need some psychometric properties to guarantee its reliability and validity. The aim of this paper is to design and to validate a questionnaire to determine the satisfaction of patients of the hospital outpatient clinics. ⋯ Our questionnaire has enough psychometric properties to be considered an useful and feasible tool to measure the satisfaction of patients of the hospital outpatient clinics.